After almost 15 hours, the National Bank said it had successfully restored all services. The problems were in the technological platform that supports applications for the different systems, transactional channels, and one of their servers.
The problem was perceived at about 8:00 pm on Tuesday and from that moment a team of technicians was devoted to finding a solution.
According to a statement from the National Bank,
the technicians and their supplier applied the necessary corrective measures to mitigate the incident. At this time, the situation is under control and the systems have been rising, but some services may present some intermittency in the next few hours.”
The entity states that users can be absolutely certain that their information is protected and in no way has it been violated. The services that were impacted were the system that supports the credit platform, Internet Banking, ATMs, payments in shops, call centers, among others, which have responded positively to the solution that was applied.
The Bank’s telephone exchange is operating normally and through 2212-2000, the entity’s personnel are answering the queries and cases that require analysis for the transactions carried out.