A group of Hyundai car owners (model Santa Fe) who were called to attend to the Q Group agency in order to perform reparations for a manufacturing defect in their vehicles, consider that the solution from the car dealer isn´t enough.
Approximately 202 vehicles sold in the country had no airbags, prompting the agency to summon those owners affected by the defect.
According to several owners, the agency offered them to fix the problem, which could take about 6 weeks. During that time, they would have the right to use another vehicle (a different model) from the brand.
However, those affected -who are advised by lawyer Luis Castillo- believe that the moral damage of being exposed to an accident, unaware of the defect in their vehicles, is being ignored.
They also believe that their cars won’t be easily sold on the secondary market because the potential buyers will know that the vehicle had a manufacturing defect.
In this regard, Erick Xirinachs, commercial director of Hyundai (Q Group) said that the agency staff has maintained a “clear and direct” communication with the customers who own the 202 vehicles included in the defective batch.
All their doubts have been personally clarified and they have received the information about the plan of action that is going to be followed to solve the problem, according to the warranty and the factory support. Our priority is, above all, their safety, and all the notifications that we have done is focused on this matter,”
said Xirinachs.
For additional consultations, Q Group provides the following contact numbers and email address: 2547-7621, 2547-7734, santafe@grupoq.com.
crhoy.com