Tired of begging attention, tired of waiting a female officer to finish her nails, tired of being abused or insulted, Costa Ricans decided to record officials from clinics and hospitals that apparently do not fulfill their responsibilities.
People are uploading the videos to social networks and they turn into support for the due legal complaint.
Due to this situation, the Costa Rican Social Security Fund (CCSS) and the professional association, represented by the College of Physicians and Surgeons of Costa Rica, have entered into a dispute.
The Caja reiterates that Article 47 of the Civil Code makes it possible to capture in images public figures in their works.
However, the College of Physicians warned that health professionals may consider to suspend the medical care if a patient tries to film them without their consent.
However, lawyer Benjamin Gutiérrez, from BG&A Abogados Corporativos, said that when it comes to public officials, in the exercise of their functions and in a public place, the recordings can not be considered private.
According to Erick Ulate, president of Consumers of Costa Rica, people have no options but recording, because in public institutions, there is not an effective response to this kind of situations.
People have denounced situations in which doctors have mistreated or ignored their patients, such as the Glenda Rodríguez’ case, whose 10-month-baby had the fever but wasn’t assisted inmediately because, according to the doctor, no one has died because of fever.
Cases like this one have been reported to the Costa Rican Social Security Fund (CCSS). In 2015, more than 156,000 complaints were received and 1,780 services were denounced nationwide.